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Citizen's program and service guide

Citizen's warranty program is designed to provide real value to our customers and a strong competitive advantage to our retailers. All our brands are supported by an unparalleled warranty program and an excellent after-sales service centre.

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    Three year limited warranty - Citizen Quartz

    This Warranty applies to all Citizen Automatic & Quartz watches. Every Citizen Automatic & Quartz watch purchased in Australia, New Zealand, Republic of South Africa and the South Pacific Islands from a Citizen authorised dealer, is accompanied by a three year limited warranty valid from the date of purchase.

    Included in the first year of this Warranty is a one year International Guarantee.

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    Five year limited warranty - Citizen Eco-Drive & Promaster

    This Warranty applies to all Citizen Eco-Drive & Promaster watches. Every Citizen Eco-Drive & Promaster watch purchased in Australia, New Zealand, Republic of South Africa and the South Pacific Islands from a Citizen authorised dealer, is accompanied by a five year limited warranty valid from the date of purchase.

    Included in the first year of this Warranty is a one year International Guarantee.

What does your warranty include?

If the watch exhibits a defect in workmanship or material that is not a major failure, Citizen will, at its option, either regulate, adjust, repair, or replace the movement, as necessary within a reasonable time after the watch is returned during the warranty period.

We recommend a Citizen Watch in need of service be taken to a CITIZEN authorised service centre. Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

When completing your warranty coupon

Your warranty coupon must be filled out completely. To do this you will need the Calibre/Case Number, the Manufacturer's Serial Number and the Model Number.
Citizen's unparalleled warranty program and excellent after sales service is designed to support our retailers in providing superior quality and lasting value to our customers.

Warranty repairs

For watches sent in under warranty, Citizen commits to repair within 45 days of receipting. If this is not possible, we will replace the watch or provide a substitute to the same value.

Non-warranty repairs

For watches sent in outside of the warranty period, Citizen will provide a written quotation for the repair job. Upon acceptance of the quotation, if the watch cannot be repaired within 45 days, Citizen will replace the watch or provide a substitute to the same value.

What does your warranty not cover?

  • Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship;

  • Damage caused by consumer misuse, tampering, or failure to follow the care and special handing provisions in the instructions;

  • Damage to the finish of the case, crystal, bracelet, strap, or other appearance parts such as glass, crown and stem caused by wear, accidental damage and/or misuse. This also excludes any damage caused to the power cell being replaced by a non-Citizen authorised repairer;

  • Moisture damage to a watch not marked 'water resistant' on the case back;

  • Damage caused by the consumer's failure to have the watch serviced, at the consumer's expense, in accordance with the following schedule of regular maintenance:

  • Power cells must be replaced immediately when power is lost;

  • Water resistant watches should be tested and resealed every three years or whenever the battery in replaced, whichever comes first;

  • Damage caused by repairs or alterations of the watch by anyone other than other than one of the worldwide service centres listed in the booklet.

Watch repairs take anywhere from 2 to 3 weeks. If we need to source parts from other countries, lead time is 4-6 weeks. There is no cost involved in checking or assessing your watch.

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