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Power Cell Replacement

We recommend you have the power cell replaced by an Authorised Citizen Retailer or Service Centre. Be sure to keep the power cell away from infants or small children. Should accidental ingestion occur, we recommend that you seek immediate medical attention.

Temperature Care

Avoid leaving your watch in hot or cold places for long periods of time. High temperatures may shorten the life of the power cell, while low temperatures may cause time delay.

Exposure to Heat and Steam

Avoid exposing your watch to extreme heat (ie., spas, saunas and hot showers) as this will cause some watch materials to expand and affect the water-resistant capabilities of your watch.

Shock-Resistant

Your Citizen watch can be worn while playing golf or partaking in physical activities, however please avoid severe shocks, such as dropping it on a hard surface.

Magnetic-Resistant

Your Citizen watch can be worn around ordinary household electric appliances such as TVs, stereos and computers. However, we recommend you keep your watch away from magnets.

Chemical/Gas Resistant

Do not expose your Citizen watch to chemicals or gases for long periods. If your watch is exposed to mercury or any other chemical then discolouration, deterioration or damage to the case, band, or other components may occur.

Watch Cleaning

To maintain the lustre of your Citizen timepiece, stains and water spots on the case, glass or band should be removed with a soft cloth to prevent blemishes.

Care for Metal Bracelets

To extend the life and maintain the new appearance of the metal watch bracelet, we advise you follow these recommendations:
  • As the watch and bracelet is worn next to the skin, it collects dust, perspiration and becomes soiled if not cleaned regularly. This is particularly true of the inner parts of the links or mesh of the bracelet.

  • Perspiration can dissolve soil in a watch bracelet and this may cause staining of cuffs and skin irritation.

  • Your Citizen watch and bracelet should be cleaned regularly with a soft dry cloth. If your watch is water-resistant the bracelet should be cleaned occasionally with an old toothbrush and warm soapy water; take care to thoroughly rinse off all soap and dry the bracelet completely. If your watch is not water-resistant, thorough cleaning should be done by your jeweller.

Care for Straps

Leather

  • Perspiration, if not removed from a leather strap, can wash out the natural oils and cause the leather to become dry and deteriorate. Any moisture should be blotted with a soft dry cloth or paper towel and the strap allowed to dry naturally.

  • Soft residue and soil can be removed from the leather by cleaning with a dampened soft cloth and mild or soap.

Rubber

  • Rubber straps should be washed frequently with a soft brush, mild soap and warm water.

  • Thorough cleaning, using the same method, should be done especially after use in salt water.

  • Solvents, oils, perspiration, tanning lotion and salt can deteriorate rubber if not removed.

Periodic Inspection

The rubber gaskets and other seals used in watches deteriorate over time and use. Water may infiltrate if gaskets and seals are not checked at regular intervals. We recommend you have the gaskets and seals inspected by a Citizen-authorised service centre every two or three years, and replaced if necessary .

Gaskets, seals and batteries are considered regular maintenance components and are not covered under the terms of our warranty. Fees are applicable for watch inspection, water-resistance testing and any maintenance components needed for a service.

We recommend only qualified technicians service your timepiece, to prevent damage.