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We recommend if Citizen Eco-Drive or Promaster watches are in need of service or repair, that our customers only use Citizen-authorised service centres (listed below). Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

Please send in your watch so we can assess the timepiece and estimate costs, or repair it under warranty.

  • Package your watch with sufficient padding to protect it during transit
  • All shipping containers and packing materials are discarded upon receipt, therefore do not use containers or packing materials you wish to have returned
  • We recommend your watch is sent via registered post (as a minimum) so you can keep track of the delivery
  • If you wish to bring your watch to us, please note our opening hours are 8:30am – 5pm Monday to Friday
  • There is no pick up service available

For work not covered by the warranty, an estimate detailing costs will be generated prior to proceeding with the repair. You will be contacted via phone, fax, email or post. Chargeable repair work will not commence until we have received your approval. We are unable to quote exact repair prices prior to work commencing as we cannot determine the actual parts needed until our technicians have assessed your watch. There is no cost involved in checking or assessing your watch.

Please refer to our Warranty Page to find out what repairs and service are included.

When you send your watch to an authorised service centre, please include a document with these important details:

  • Delivery details
  • Contact details
  • Warranty card/proof of purchase – detailing the purchase date and model number
  • Description of issue

Please download and print this form and send along with your watch.

Watch repairs may take upwards of 2 to 3 weeks. If we need to source parts offshore, this process may take 4 to 6 weeks.

Sydney
Building 10
49 Frenchs Forest Road
FRENCHS FOREST, NSW 2086
Ph: (02) 9452 7300
1800 069 098
Fax: (02) 9453 9728
Postal Address:
PO Box 6668
Frenchs Forest BH
Frenchs Forest NSW 2086

Melbourne
Tik Tok Watch Centre
Suite 501, Level 5
227 Collins Street
MELBOURNE, VIC 3000
Ph: (03) 9802 8552
Fax: (03) 1300 529 376

Brisbane
Gemcraft Australia, Jasmine Division
49 Commercial Road
FORTITUDE VALLEY QLD 4006
Ph: (07) 3253 5648
Fax: (07) 3253 5612

Adelaide
Adelaide Time
Harmer House
5 Leigh Street
ADELAIDE, SA 5000
Ph: (08) 8410 1107
Fax: (08) 8212 1550

Perth
Dayco
Suite 22
2nd Floor Trinity Arcade
671 Hay Street Mall
PERTH, WA 6000
Ph: (08) 9481 0618
Fax: (08) 9226 0656

Hobart
Diamond World
Room 209,
2nd Floor
86 Murray St
HOBART, TAS 7000
Ph: (03) 6224 6456
Fax: (03) 6223 4308