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STANDARD SETTING INSTRUCTIONS

QuartzIB EcoIB

LIMITED WARRANTY AGAINST DEFECTS:
Citizen Watches Australia Pty Ltd ABN 14 000 496 720 (“Citizen Watches Australia”) warrants your timepiece against defects in material & workmanship for five years from the original date of purchase, subject to the Warranty Conditions stated below.

This warranty provides a limited one (1) year international warranty across all genuine Citizen Branded Watches PLUS an additional four (4) year warranty on all Citizen Branded Watches purchased from any Authorised Stockist throughout the following territories: Australia, New Zealand, Republic of South Africa and the South Pacific Islands from the original date of purchase.

An Authorised Stockist is strictly limited to any genuine retailer that has purchased the product directly from Citizen Watches Australia or from an Authorised Distributor of Citizen Watches Australia within the above-mentioned markets.

Any watch purchased from any stockist or reseller other than from the above-mentioned territories falls outside this five (5) year warranty term and therefore falls under the first one (1) year limitedinternational warranty term.

This five (5) year warranty is only recognised and honoured by Citizen Authorised Service Centres operating within the above-mentioned territories. Citizen Authorised Service Centres located in other parts of the world will only provide a warranty service under a one (1) year limitedinternational warranty, being one year from the original date of purchase.

A Citizen Branded watch is limited to any of the following:

  • Citizen Eco Drive;
  • Citizen Quartz;
  • Citizen Promaster; and
  • Citizen Automatic.

To certify that the watch you have purchased was supplied by an Authorised Stockist of Citizen Watches Australia, a genuine and numbered Warranty Card that resembles the following is included with your purchase and can be repaired by any member of the Citizen Worldwide Service Network within its associated warranty period from the original date of purchase. However, the five-year warranty remains only in the markets referred to above as the limited one-year warranty applies in all other locations.

                     5yrfrnt 5yrbck

COMPLETING YOUR WARRANTY CARD:
When completing your warranty card, the card must be filled out in its entirety with the retailer’s details and date of purchase. You will also need the Calibre/Case Number and Serial Numberwhich are located on your watch purchased and the Model Number.

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Watches supplied by Citizen Watches Australia come with guarantees that cannot be excluded under Australian Consumer Law. This product warranty is additional to and does not exclude any other rights and/ or remedies that may exist at law.

If a watch exhibits a defect in workmanship or material that is not a major failure, Citizen will, at its option, either regulate, adjust, repair or replace any defective component(s) as necessary within a reasonable time after the watch is returned and received by an Authorised Service Centre during the warranty period.

As a condition to this warranty obligation, proof of the original purchase transaction (i.e. Proof of Purchase) or the Warranty Card filled in by the Authorised Retailer from whom the watch was purchased and must accompany the watch when presented for any warranty repair.

For a warranty repair, you must forward or present the watch to one of the Citizen Authorised Service Centres which are located in the official Citizen Watches Australia website at: Service Centres. Any service centre not listed under this site is deemed to be not a Citizen Authorised Service Centre across Australia, New Zealand, Republic of South Africa or the South Pacific and may void any warranty in place.

For international warranty repairs or services outside the above-mentioned markets, please visit the Citizen Global website at: Citizen Global for authorised service centres.

Citizen's warranty program and excellent after sales service is designed to support our customers and our retailers to provide superior quality and lasting value.

**PLEASE NOTE: - THE WARRANTY ON YOUR WATCH DOES NOT COVER:
(a) Any damage, accidental or otherwise, to the watch while in the possession of a consumer that was not caused by a defect in material or workmanship;
(b) Any damage caused by consumer misuse, abuse, tampering, or failure to follow the care and special handling provisions in the instructions included with the watch or online at: Citizen Global
(c) Any damage to the finish of the case, glass, crystals, diamonds, bracelet, strap, crown and stem or other appearance parts caused by general wear, accidental damage and/ or user misuse.
(d) Any damage caused to or by the power cell when it is replaced by a Non-Citizen Authorised Service Centre;
(e) Any damage caused by the consumer's failure to have their watch serviced, at the consumer's expense, in accordance with the following schedule of regular maintenance:
            (i) For Quartz Watches: The power cell (battery) must be replaced immediately when power is lost;
            (ii) Water resistant watches tested and resealed every three years and must be tested anytime a power cell (battery) is replaced, whichever comes first;
(f) Any power cell (battery) in the case of a quartz watch; and
(g) Damage caused by repairs or alterations to the watch by anyone other than a Citizen Authorised Service Centre.

45 DAY GUARANTEE:
For watches received by Citizen Watches Australia or by an Authorised Service Centre of Citizen Watches Australia that are within the warranty period, Citizen commits to repair the watch within 45 working days which commences from the time of receipt of your watch at a Citizen Authorised Service Centre. If this is not possible, Citizen Watches Australia will offer to replace the watch or provide a substitute watch to the same value.

NON-WARRANTY REPAIRS:
For watches received that are deemed to be outside of the warranty period or outside our warranty terms, Citizen Watches Australia or an Authorised Service Centre of Citizen Watches Australia will provide a quotation for the repair works required. Upon your acceptance of the final quotation, the repair process will commence with the aim of completing the repair as soon as practically possible, but is strictly contingent on parts availability.

EXCLUSIONS:
Except for any implied conditions, warranties and guarantees that by law may not be excluded, Citizen Watches Australia excludes all liability under this warranty. To the extent permitted by law, Citizen Watches Australia disclaims any liability for consequential or incidental damages and in no event shall Citizen Watches Australia liability exceed the retail value of the watch.

Without limitation to any other provision in this warranty, Citizen Watches Australia limits its liability under sections 64a and 276a of the Australian Consumer Law to any one or more of the following in its sole discretion;

  1. In the case of any good, the replacement or repair of the good, or the supply of equivalent goods, or the payment of the cost of replacing or repairing the goods or acquiring equivalent goods;
  2. In the case of any service, the supply of the services again, or the payment of the cost of having the services supplied again.

ADDITIONAL INFORMATION:

Please note the following:

  1. Citizen Watches Australia or its Authorised Service Centres reserve the right to charge you for postage, insurance and any other associated costs as may be incurred outside the normal repair costs under the guarantee; and
  2. For those customers requiring their watch to be repaired in countries other than those where the purchase was originally made, repair services are available though it is to be acknowledged that it might take somewhat longer than normal and by default the 45 Day Guarantee becomes invalid and relinquished by you.
  3. The power cell (battery) in Quartz watches is a service power cell (battery) inserted before shipment of the watch from the country of origin and there may be cases where the life of the power cell (battery) is shorter than that specified in the instruction manual.
  4. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

We recommend if Citizen, Eco-Drive or Promaster watches are in need of service or repair, that our customers only use a Citizen Authorised Service Centre.

Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

Please refer to our Warranty Page to find out what repairs and service are included under warranty.

Throughout Australia and New Zealand there are several Citizen Authorised Service Centre's.

Please visit Global Support Network for support in other countries.


Australia

Sydney Head Office

Brisbane

Adelaide

Perth

Online Repair Centre
Physical address:
Citizen Watches Repairs, 10/49 Frenchs Forest Road, FRENCHS FOREST, NSW 2086
Postal Address:
Citizen Watches Repairs, PO Box 6668, Frenchs Forest BH, FRENCHS FOREST NSW 2086
Ph: (02) 9452 7300 Freephone: 1800 069 098
Email: cs@support.citizenwatches.com.au 

Gemcraft Australia,
Jasmine Division
49 Commercial Road
FORTITUDE VALLEY, QLD 4006
Ph: 1800 290 835
Fax: (07) 3253 5612

Adelaide Time
Harmer House, 5 Leigh Street
ADELAIDE, SA 5000
Ph: (08) 8410 1107
Fax: (08) 8212 1550

Gary Fulton Watchmaker
Suite 2, Level 4, Carillon City Arcade (Tower)
207 Murray Street
Perth, WA 6000
Ph/Fax: (08) 9324 3162


New Zealand

Taupo

Christchurch

Pilbrows Watch & Clock Restorations
Suite 5 Suncourt Plaza
19 Tamamutu Street
TAUPO 3330
Ph: (+64 7) 377 3550
Email: info@pilbrowswatchmaker.co.nz
Web: www.pilbrowswatchmaker.co.nz

Ilam Watchmakers Limited
207 Waimairi Road,
Christchurch 8041
Ph: (+64 3) 357 1002
Fax: (+64 3) 358 3004
Email: shop@ilam-watchmakers.co.nz
Web: www.ilam-watchmakers.co.nz


When you send your watch to a Citizen Authorised Service Centre, please include a document with these important details:

  • Delivery details

  • Contact details

  • Warranty card/proof of purchase – detailing the purchase date and model number

  • Description of issue

Watch repairs may take upwards of 2 to 3 weeks. If we need to source parts offshore, this process may take 4 to 6 weeks. If your watch was purchased internationally the repair may take longer.

Parts

Please visit your local Citizen Retailer, email us directly Contact Us or call us on 02 9452 7300

Instruction Manuals

If you don't have your Citizen instruction manual, please view our Quartz Manual or Eco-Drive Manual to read general information about how to set and maintain your watch.  

You may also view or download a manual/PDF with information specific to your watch. Find the 4 digit Calibre number on the back of your watch case. Then simply click on the search bar at the top right of this page, type in the Calibre number, and you’ll find it immediately.

For older watches or watches not supplied by Citizen Australia please visit Citizen Global.

For all other inquiries or assistance, please Contact Us or call 02 9452 7300

When the Eco-Drive watch stops, what should be done to restart it?

Expose the Eco-Drive to the light. Your Eco-Drive watch will charge in one third of the time if you pull out the crown while charging under normal charging conditions. The amount of charging time required varies depending on model and light conditions. Estimates are detailed in your instruction book.

The second hand jumps in 2-second intervals. Why?

This is the Insufficient Charge Warning feature, and indicates the battery is not yet charged enough. Once the battery is fully charged, the second hand will resume normal operation.

The second hand moves at irregular intervals, such as 1-second, 1-second and 2-second. What does this mean?

This is the Time Setting Warning feature. The irregular interval movement indicates that the time shown is incorrect because the watch stopped once then started again. After recharging and adjusting your watch, the second hand will resume normal operation.

The second hand runs very quickly, then resume normal operation. Why?

Eco-Drive watches with the Power Saving feature stop the second hand to save energy when away from light (in the dark, a drawer or under sleeves, for example). Once exposed to light, the hands move very quickly to catch up to the correct time, which has been tracked internally by the watch.

Can Eco-Drive watches be recharged under fluorescent lamps?

Yes. As long as the dial is exposed to light regularly, the watch rarely stops.

Does recharging time vary with the seasons?

Yes. Recharging varies according to the illuminance from the source of light: in winter the required time for recharging is longer than summer, because the illuminance of the sun is weaker. Also, in winter, watches tend to be kept under sleeves of overcoats or thick jackets that hinder the absorption of light energy. We recommend you expose your Eco-Drive to the sunlight from time to time.

What are the life spans of solar cells and rechargeable cells?

According to our data, both solar and rechargeable cells will last more than 10 years. It is speculated that initial capacities may wane up to 20 per cent over 20 years; however, we do not expect this to interfere with the use of the watch.

Eco-Drive watches do not need batteries replaced. Does this mean Eco-Drive watches are completely maintenance free?

With regard to water resistant models: in order to maintain the water resistance quality, we recommend you replace the gaskets in regular intervals. Gaskets age and deteriorate while being used or even just in storage. The gears in watches also wear little by little. Therefore, regular maintenance by qualified watchmakers or authorised service centres is recommended in order to extend the life of your watch.

What is the Power Save function?

The solar cells stop generating electricity if a lack of light energy occurs. In order to avoid losing energy, the second hand stops at the position of 12 o'clock. In some models both the minute and second hands stop (Power Save 1 mode). When light falls on the dial, the watch will resume normal operation. If lacking light energy for three days, the calendar will also stop to further minimise energy loss (Power Save 2 mode). As before, once light is available to the dial again, the watch will resume normal operation. Please consult the instruction manual for your particular watch, as this function varies between models. If an Eco-Drive watch will be stored for a long time, all hands and the calendar can be stopped manually (Manual Power Save mode). In this mode, the watch will not resume normal operation even when the dial receives light. * In all the Power Save modes, the watch tracks time internally. * Functions vary depending on the models. For further information, please see your instruction booklet.

Why has the battery completely run down soon after the purchase?

Except for Eco-Drive models, batteries are installed in new watches before shipment in order to check functions work properly as designed. Therefore, batteries may have been in use for a considerable time prior to the watch purchase.

How do I care for the band on my Watch?

Metal

Will retain their beauty for a long time if proper care is exercised; however, occasional cleaning may be necessary as dust and dirt accumulate from everyday wear. To clean, first remove the metal bracelet from the watch, then use a soft brush and warm soapy water to clean the bracelet. Be sure to thoroughly rinse the metal bracelet with clear water and completely dry it before reinstalling it on your watch. If the bracelet cannot be removed easily from your watch and your model is classified as a 50-meter (or higher) water resistant model and has been properly maintained, you may wash the bracelet without removing it. If your timepiece is classified as less than 50-meter water resistant, or is not a water resistant model, we suggest you take your watch to your local jeweler or send it to the nearest Authorized Citizen Service Center for professional cleaning of the exterior.

Leather

Are more susceptible to damage and premature wear from moisture than a metal bracelet. A leather band may be damaged or exhibit accelerated wear if moisture or perspiration is allowed to remain on or saturate the band. Wipe both the inside and outside of your strap daily with a soft dry cloth to remove collected contaminants. If your strap becomes saturated with moisture either from water or perspiration, be sure to allow the strap to completely dry before wearing the watch again. You should also inspect the buckle and pin connections to ensure the moisture has not loosened any connections on the strap that could result in loss of your timepiece.

Polyurethane

Are sensitive to perspiration, salt water, and oil, which are easily absorbed and can cause the strap to crack and then break - so, periodic cleaning is recommended. Using an old soft toothbrush and a mild dish detergent and water, thoroughly cleanse the inside and outside of the strap. Completely rinse off any soap residue and then thoroughly dry the strap. If you expose your strap to salt water, be sure to rinse it with clear water as soon as possible. A rubber protectant may also be used to keep the strap pliable and extend lifespan.

The watch got foggy inside the glass. What kind of care is required?

When drops of moisture are on the glass surface, the inside can become foggy. This phenomenon is caused by the water outside on the glass cooling the inner air under the glass, and causing condensation. If the condensation dissipates a couple of minutes after the glass surface is dried, there is no concern. However, if the watch stays foggy for a longer time, there may be trouble with water sealing. Examination by an authorised service centre is strongly recommended.

Is it possible to wash a water-resistant 10-bar watch with tap water?

Yes. You can wash it with tap water.

What are the differences between WR200 (water resistant 20 bar) and Divers 200M watches?

Divers 200M watches are designed to rugged ISO specifications for diving, while WR200 watches are designed for the people who encounter water frequently, in leisure or sport boating for example. In comparison with WR200 watches, Divers 200M watches go through more severe water-resistance tests before shipment.

How frequently should the watch gaskets be replaced?

Gaskets in your watch deteriorate as they age and damage to the sealing can allow water to intrude. When changing batteries at authorised service centers, gaskets are also replaced in order to maintain good water resistance. However, as Eco-Drive watches do not require battery changes, we recommend you replace the gaskets at regular intervals, once every two or three years. Please consult our authorised service centre in your country for further information such as the repair procedure or the cost.

When is a Leap Second introduced?

A Leap Second is introduced in order to adjust the time difference between the uniform time defined by atomic clocks using the frequency of the Cesium atom, and the Earth's actual rotational time. The International Earth Rotation Service (IERS) decides when to introduce a leap second in UTC (Co-ordinated Universal Time, the international time standard). Because the Earth's rotational time varies, a leap second is not introduced regularly; first priority is given to the opportunities at the end of December and June, while the second priority is to opportunities at the end of March and September. Please note that when a leap second is introduced, your watch (unless radio-controlled) becomes one second ahead of UTC. (If needed, please make an adjustment.)

Why is IIII used for indicating 4 o'clock instead of IV on the watch dial?

It is said that the origin of this tradition goes back to the year 1364, in Paris. When the then French king, Charles V, saw the numeral IV on the tower clock at his palace, he disliked the Roman numeral, which seemed to him like 5 minus 1. He immediately ordered to change the IV to IIII. Since then, using IIII on the dial/face has become the standard among watchmakers. This is one of the rarely known episodes in our history.

Postage Address

Physical Address

Citizen Watches Australia
PO Box 6668, Frenchs Forest BH,
FRENCHS FOREST NSW 2086
Ph: (02) 9452 7300 Freephone: 1800 069 098
Email: cs@support.citizenwatches.com.au 

Citizen Watches Australia
Building 10, 49 Frenchs Forest Road,
FRENCHS FOREST NSW 2086
Ph: (02) 9452 7300 Freephone: 1800 069 098
Email: cs@support.citizenwatches.com.au 

 

We have created an online service centre to help you with the repair of your watch.

Click Here For Our Service Centre

Once all the details are entered you will be advised of an estimated cost, if any, prior to sending your watch to us.

You can also view the status of existing requests, and view your documents and and make any necessary payment online. We will keep in touch with you about
the service or repair progress via the Online Service Centre.

Please note the Online Service Centre is only for watches sent to our Sydney Head Office Service Centre. If you require service elsewhere please visit Service Centres.

If you need any assistance; cs@support.citizenwatches.com.au or 02 9452 7300

Download User Guide Here