Warranties

Citizen's warranty program is designed to provide real value to our customers and a strong competitive advantage to our retailers. All our brands are supported by an unparalleled warranty program and an excellent after-sales service centre.

CITIZEN WATCHES THREE-YEAR LIMITED WARRANTY

CITIZEN Watches Three-Year Limited Warranty

Every Citizen Quartz watch purchased in Australia, New Zealand, Republic of South Africa and the South Pacific Islands from a Citizen Authorised Dealer, is accompanied by a Three Year Limited Warranty valid from the date of purchase.

This Warranty applies to all Quartz watches giving superior protection and peace of mind to the consumer.

Included in the first year of this Warranty is a one year International Guarantee.

We recommend a Citizen Watch in need of service be taken to a CITIZEN Authorised Service Centre. Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

CITIZEN WATCHES THREE-YEAR LIMITED WARRANTY

CITIZEN ECO-DRIVE Five-Year Limited Warranty

Every Citizen Eco-Drive timepiece purchased after 31st July 2007 in Australia, New Zealand, Republic of South Africa and the South Pacific Islands from a Citizen Authorised Dealer, is accompanied by a Five Year Limited Warranty valid from the date of purchase.

This Warranty applies to all light powered watches giving superior protection and peace of mind to the consumer.

Included in the first year of this Warranty is a one year International Guarantee.

We recommend a Citizen Eco-Drive timepiece in need of service be taken to a CITIZEN Authorised Service Centre. Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

CITIZEN WATCHES THREE-YEAR LIMITED WARRANTY

CITIZEN PROMASTER Five-Year Limited Warranty

Every Citizen Promaster timepiece purchased after 31st July 2007 in Australia, New Zealand, Republic of South Africa and the South Pacific Islands from a Citizen Authorised Dealer, is accompanied by a Five Year Limited Warranty valid from the date of purchase.

This Warranty applies to all quartz and light powered watches giving superior protection and peace of mind to the consumer.

Included in the first year of this Warranty is a one year International Guarantee.

We recommend a Citizen Promaster timepiece in need of service be taken to a CITIZEN Authorised Service Centre. Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

Warranty does not cover

  1. Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship;
  2. Damage caused by consumer misuse, tampering, or failure to follow the care and special handing provisions in the instructions;
  3. Damage to the finish of the case, crystal, bracelet, strap, or other appearance parts such as glass, crown and stem caused by wear, accidental damage and/or misuse. This also excludes any damage caused to the power cell being replaced by a non-Citizen authorised repairer;
  4. Moisture damage to a watch not marked 'water resistant' on the case back;
  5. Damage caused by the consumer's failure to have the watch serviced, at the consumer's expense, in accordance with the following schedule of regular maintenance:

    1. Power cells must be replaced immediately when power is lost;
    2. Water resistant watches should be tested and resealed every three years or whenever the battery in replaced, whichever comes first;
  6. Damage caused by repairs or alterations of the watch by anyone other than other than one of the Worldwide Service Centres listed in the booklet.

Watch repairs takes anywhere from 2-3 weeks. If we need to source parts from overseas, lead time is 4-6 weeks. There is no cost involved in checking or assessing your watch.

What does your warranty include?

The Warranty includes watch movements. It does not include accidental damage to the finish of the case, crystal, bracelet, strap, stem and crown or other appearance parts caused by wear.

The original Power Cell in the watch is a test Power Cell and is therefore not covered by the warranty.

Requesting Replacement Parts

You will be asked for the calibre and case number. To order parts you may contact your nearest Citizen Service Centre, or you may order parts directly from Citizen Watches Australia Pty Ltd.

Watch image showing the calibre number positioned on the back

Locating the caseback opening location

The last digit following the Country of Origin will indicate the location of the slot. In the case pictured, the caseback removal slot would be located at the 6:00 position.

We recommend only qualified technicians remove the caseback of your timepiece.