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Authorised Service Centres

We recommend if Citizen, Eco-Drive or Promaster watches are in need of service or repair, that our customers only use a Citizen Authorised Service Centre.

Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

Please refer to our Warranty Page to find out what repairs and service are included under warranty. 

Throughout Australia and New Zealand there are several Citizen Authorised Service Centre's;


Sydney Head Office




Online Repair Centre
Postal Address:
Citizen Watches Australia Pty Ltd
PO Box 748
Chatswood, NSW, 2057
Ph: (02) 9452 7300 Freephone: 1800 069 098
Email: cs@support.citizenwatches.com.au 

Gemcraft Australia, Jasmine Division
49 Commercial Road
Ph: 1800 290 835
Fax: (07) 3253 5612


Adelaide Time
Harmer House, 5 Leigh Street
Ph: (08) 8410 1107
Fax: (08) 8212 1550


Gary Fulton Watchmaker
Suite 2, Level 4, Carillon City Arcade (Tower)
207 Murray Street
Perth, WA 6000
Ph/Fax: (08) 9324 3162


New Zealand



Pilbrows Watch & Clock Restorations
Suite 5 Suncourt Plaza
19 Tamamutu Street
TAUPO 3330
Ph: (+64 7) 377 3550
Email: info@pilbrowswatchmaker.co.nz
Web: www.pilbrowswatchmaker.co.nz

Ilam Watchmakers Limited
207 Waimairi Road,
Christchurch 8041
Ph: (+64 3) 357 1002
Fax: (+64 3) 358 3004
Email: shop@ilam-watchmakers.co.nz
Web: www.ilam-watchmakers.co.nz

Please visit Global Support Network for support in other countries.

When you send your watch to a Citizen Authorised Service Centre, please include a document with these important details:

  • Delivery details

  • Contact details

  • Warranty card/proof of purchase – detailing the purchase date and model number

  • Description of issue

Watch repairs may take upwards of 2 to 3 weeks. If we need to source parts offshore, this process may take 4 to 6 weeks. If your watch was purchased internationally the repair may take longer.