5 Year Limited Warranty
Citizen Watches Australia Pty Ltd ABN 14 000 496 720 (“Citizen”) warrants your timepiece against defects in material and workmanship for five years from the original date of purchase, subject to the Warranty Conditions stated below. The Five-Year Limited Warranty will be honored only by Citizen Authorised Service Centers throughout the following territories: Australia, New Zealand, Republic of South Africa, and the South Pacific Islands (“Territories”) from the original date of purchase. Service Centers located in other parts of the world will only provide warranty service under the three-year International Warranty.
Citizen warrants this watch (except the power cell, case and its components [including crystal, stem, crown], bracelet and its components [including clasp, links, pins, screws], strap and its components or any accessories) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in Territories from an Authorised Retailer listed in our store locator.
If a watch exhibits a defect in workmanship or material that is not a major failure, Citizen will, at its option, either regulate, adjust, repair, or replace any defective component(s) as necessary within a reasonable time after the watch is returned and received by a Citizen Authorized Service Centre within Territories during the warranty period.
As a condition to this warranty obligation, proof of the purchase transaction (i.e., Proof of Purchase) and genuine Warranty Card or Warranty Registration Email from whom the watch was purchased must accompany the watch when presented for any warranty repair. We accept original documents or electronic files; however, documents that are illegible or appear to have been altered will not be honored.
For a 5 Year Limited Warranty repair, you must forward or present the watch to one of the Citizen Authorised Service Centres within Territories which are listed on the official Citizen Website. Any service centre not listed on this site is deemed to be not a Citizen Authorized Service Centre and any repair performed by such a centre may void any warranty in place.
All transportation costs (including, but not limited to, postage, insurance and packing materials) incurred in presenting or sending the watch to the Authorised Service Center or Australia Service Headquarters are the responsibility of the party presenting or sending the timepiece for service. If sending the watch, do not include any packaging you wish returned as all shipping materials are discarded upon receipt.
What the five-year warranty does not cover:
- Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship.
- Damage caused by accident, misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.
- Damage and/or scratches to the finish of the case, crystal, bracelet, strap or other components caused by wear or accident.
- Moisture damage to a watch not marked ‘water resistant’ on the case back or damage from moisture in ‘water resistant’ models that is a result of opening the watch, broken or damaged components.
- Damage caused by the consumer’s failure to have the watch serviced at the consumer’s expense in accordance with the following schedule of regular maintenance.
- Power cells must be replaced immediately when power is lost. Water resistant models, including Eco-Drive, must be tested and resealed every two to three years or whenever battery is replaced on battery operated models, whichever comes first.
- Any power cell (battery) in the case of a quartz watch.
Except for any implied conditions, warranties, and guarantees that by law may not be excluded, Citizen Watches Australia excludes all liability under this warranty. To the extent permitted by law, Citizen Watches Australia disclaims any liability for consequential or incidental damages and in no event shall Citizen Watches Australia's liability exceed the retail value of the watch.
Without limitation to any other provision in this warranty, Citizen Watches Australia limits its liability under sections 64a and 276a of the Australian Consumer Law (COMPETITION AND CONSUMER ACT 2010 - SCHEDULE 2) to any one or more of the following in its sole discretion:
- In the case of any goods, the replacement or repair of the goods, or the supply of equivalent goods, or the payment of the cost of replacing or repairing the goods or acquiring equivalent goods.
- In the case of any service, the supply of the services again, or the payment of the cost of having the services supplied again.
Additional Information
Please note the following:
- Citizen Watches Australia or its Authorized Service Centres reserve the right to charge you for postage, insurance for shipping, and any other associated costs to return the watch as may be incurred outside the repair costs under the guarantee.
- For customers requiring their watch to be repaired in countries other than those where the purchase was originally made, repair services are available, though it might take somewhat longer than normal.
- The power cell (battery) in Quartz watches is a service power cell (battery) inserted before shipment of the watch from the country of origin, and there may be cases where the life of the power cell (battery) is shorter than that specified in the instruction manual. This is not considered a major defect, as a shorter battery life can be resolved through battery replacement, and therefore is not covered under the five (5) year limited warranty.