We recommend if Citizen Eco-Drive or Promaster watches are in need of service or repair, that our customers only use Citizen-authorised service centres (listed below). Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

Please send in your watch so we can assess the timepiece and estimate costs, or repair it under warranty.

  • Package your watch with sufficient padding to protect it during transit
  • All shipping containers and packing materials are discarded upon receipt, therefore do not use containers or packing materials you wish to have returned
  • We recommend your watch is sent via registered post (as a minimum) so you can keep track of the delivery
  • If you wish to bring your watch to us, please note our opening hours are 8:30am – 5pm Monday to Friday
  • There is no pick up service available

For work not covered by the warranty, an estimate detailing costs will be generated prior to proceeding with the repair. You will be contacted via email or phone. Chargeable repair work will not commence until we have received your approval. We are unable to quote exact repair prices prior to work commencing as we cannot determine the actual parts needed until our technicians have assessed your watch. There is no cost involved in checking or assessing your watch.

Please refer to our Warranty Page to find out what repairs and service are included.

When you send your watch to an authorised service centre, please include a document with these important details:

  • Delivery details
  • Contact details
  • Warranty card/proof of purchase – detailing the purchase date and model number
  • Description of issue

Please download and print this form and send along with your watch.

Watch repairs may take upwards of 2 to 3 weeks. If we need to source parts offshore, this process may take 4 to 6 weeks.

Sydney Head Office
Building 10
49 Frenchs Forest Road
Ph: (02) 9452 7300
1800 069 098
Postal Address:
PO Box 6668
Frenchs Forest BH
Frenchs Forest NSW 2086
Sydney Service Centre

Gemcraft Australia, Jasmine Division
49 Commercial Road
Ph: 1800 290 835
Fax: (07) 3253 5612

Adelaide Time
Harmer House
5 Leigh Street
Ph: (08) 8410 1107
Fax: (08) 8212 1550


Gary Fulton Watchmaker
Suite 2, Level 4
Carillon City Arcade (Tower)
207 Murray Street
Perth, WA 6000
Ph/Fax: (08) 9324 3162

New Zealand

Pilbrows Watch & Clock Restorations
Suite 5 Suncourt Plaza
19 Tamamutu Street
TAUPO 3330
Ph: (+64 7) 377 3550
Email: info@pilbrowswatchmaker.co.nz
Web: www.pilbrowswatchmaker.co.nz

Ilam Watchmakers Limited
207 Waimairi Road,
Christchurch 8041
Ph: (+64 3) 357 1002
Fax: (+64 3) 358 3004
Email: shop@ilam-watchmakers.co.nz
Web: www.ilam-watchmakers.co.nz